Clear & Fair

Cancellation Policy

At Tassya, we strive to deliver high-quality jewelry and excellent customer service. We want to make the cancellation process simple and hassle-free.

⏱ Cancel within 24 hrs

🛡️ Zero Fees (Before Ship)

💳 Refund in 4–5 days

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Step 01

How to Cancel Your Order

You can cancel your order within 24 hours of placing it. After this timeframe, cancellations may not be possible as the order may have already been processed or shipped.

Need to cancel? Contact our Customer Support Team immediately at +91 8989722424. We’ll do our best to assist you.

🛡️

Step 02

No Cancellation Fees

Within 24 hours: Orders canceled within this period will not incur any fees.
After 24 hours: If the order has already been shipped, you don’t need to accept it; it will be returned to us automatically.

Rest assured, any charges related to cancellations will be clearly communicated before processing.

💳

Step 03

Refund Process

We’ll always keep you informed throughout the refund process. Refunds will be issued to your original payment method based on the following:

Within 24 hrs Full Refund

Shipped Orders 4–5 Business Days*

Damaged/Used Partial Refund

*Processed after receiving the returned item.

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Step 04

Special & Customized Orders

For special or customized items, cancellations may not be possible as these pieces are made to order and can’t be easily resold. In some cases, a cancellation fee may apply.

If you need to cancel a special order, please contact us immediately. We’ll work with you to find a solution that balances your needs with our policies.

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Step 05

Submission Guidelines

Please make sure all cancellation requests are submitted via email or by contacting us directly at our phone number. Requests made through other channels may not be processed in time.

By placing an order, you agree to this policy. Thank you for choosing Tassya for your jewellery needs—we’re here to ensure a positive and satisfying shopping experience!