Cancellation Policy
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At Tassya, we strive to deliver high-quality jewelry and excellent customer service. We understand that sometimes you may need to cancel your order, and we want to make the process simple and hassle-free. This policy explains how cancellations work for orders placed on our website.
By placing an order, you agree to this policy. If you have questions or concerns, feel free to reach out to us—our team is here to help!
How to Cancel Your Order:
You can cancel your order within 24 hours of placing it. After this timeframe, cancellations may not be possible as the order may have already been processed or shipped.
If you need to cancel, contact our Customer Support Team immediately:
Phone: [+91 8989722424]
We’ll do our best to assist you.
No Cancellation Fees:
Within 24 hours: Orders canceled within this period will not incur any fees.
After 24 hours: If the order has been shipped, you don’t need to accept it; it will be returned to us automatically.
Rest assured, any charges related to cancellations will be clearly communicated before processing.
Refund Process:
Full Refund: If your order is canceled within 24 hours and hasn’t shipped, we’ll refund the full amount to your original payment method.
Shipped Orders: If the order has shipped, a refund will be issued within 4 to 5 business days of receiving the returned item.
Partial Refunds: For damaged or used returned items, we may issue a partial refund depending on the condition.
We’ll always keep you informed throughout the refund process.
Special & Customized Orders:
For special or customized items, cancellations may not be possible as these pieces are made to order and can’t be easily resold. In some cases, a cancellation fee may apply.
If you need to cancel a special order, please contact us immediately. We’ll work with you to find a solution that balances your needs with our policies.
For any questions about our cancellation policy or to request a cancellation, reach out to our support team during business hours:
Email: contact@tassyasilver.com
Phone: [+91 8989722424]
Business Hours: Monday to Saturday, 10 AM – 7 PM IST