Refund policy
At Tassya, we aim to deliver a delightful shopping experience with our premium 925 silver jewelry. However, if there’s ever a need to return or exchange your purchase, we’re here to help. Let’s make the process simple and straightforward for you.
IMPORTANT NOTICE: SILVER 999 PRODUCTS & SILVER 999 BISCUITS
MANDATORY POLICY FOR SILVER 999 & SILVER 999 BISCUIT PURCHASES
Customers who purchase Silver 999 products or Silver 999 Biscuits must note the following return conditions carefully:
• A valid reason is mandatory for initiating any return or refund request on Silver 999 products or Silver 999 Biscuits.
• All return requests will be carefully reviewed. Only requests with a valid and verifiable reason will be accepted.
• If the reason is found to be valid, the refund will be processed at the current market rate (spot rate) of Silver 999 on the date of return approval — NOT at the original purchase price.
• Refund Timeline: Upon approval, the refund will be credited within 48–72 hours to your original payment method or UPI ID.
• Market rate fluctuations are beyond Tassya's control. Tassya will not be liable for any difference between the purchase price and the current market rate at the time of return.
• To initiate a return for Silver 999 products, please contact us at contact@tassya.com with your order details and reason for return.
NOTE: Tassya reserves the right to reject any return request that does not meet the valid reason criteria. The final decision on the validity of a return reason rests solely with Tassya.
1. Record Your Unboxing Moment To ensure smooth processing of returns or exchanges, we request you to record an unboxing video of the package before opening it.
2. What to Do in Case of Damage
- With an unboxing video: We’ll process your return or exchange at no additional cost.
- Without an unboxing video: A small shipping fee of ₹199 will be deducted, and the remaining amount will be credited to your bank Account or UPI Id Details .
3. If There’s Breakage Inside the Box
- With an unboxing video: We’ll send you a replacement, and shipping will be on us.
- Without an unboxing video: A nominal shipping charge of ₹199 will be applied.
4. Not Happy with the Color?
- If you’re unsatisfied with the color, you can return or exchange the product by covering the shipping costs. Once we’ve polished or resolved the issue, the product will be returned to you promptly.
5. Changed Your Mind or Not Fully Satisfied?
- If you’re not happy with your purchase, you can return it within 24 hours and receive a full refund. Return shipping charges will apply.
6. Concerns with Stones
- If a stone is misplaced, we offer a 7-day hassle-free return or exchange.
- After 7 days, Tassya will no longer be responsible for any issues related to stone placement.
7. Our Warranty Promise
- All Tassya silver jewellery comes with a 6-month warranty on plating.
- A delivery charge (maximum ₹199) will apply depending on your location.
8. Key Reminders
- All return or exchange requests must be made within 24 hours of delivery.
- Contact our support team at contact@tassya.com to initiate the process.
- Ensure the product is returned in its original packaging with all tags and labels intact.
9. How Refunds Work
- Refunds will be credited as original payment method or UPI within 15 working days.
10. We May Update This Policy
- This policy is subject to change without prior notice. Please check back periodically to stay updated.
11. Exchange
- All the Approved exchange and replacement will be completed with in 15 business working days.
12. Return will be accepted before 24 hours.